Person using laptop on desk

Digital Banking Privacy

Rev. 7/15/2022
Visitors to our Website

Visitors to Mission Bank’s website remain anonymous. We do not collect unique identifying information about you individually unless you voluntarily and knowingly provide us that information. We do collect general information about your visit, such as IP address, browser type, domain names, access times, referring website addresses, protocol status, and substatus. All the items mentioned are public http traffic information.

You may elect to provide us with more specific information, such as when you give us feedback or send us an email. If you provide us this information, it is only used internally and for the purpose for which it was provided. We do not sell any information we collect, or that is provided to us, regarding visitors to Mission Bank’s website.


When you first visit our website, you are alerted to the fact that we use cookies. We use them to identify your internet browser and to determine whether you have installed the enabling software needed to access certain material on the website. A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer’s browser. It holds information that we may need to interact with you and personalize your experience. Software on our website may also use cookies to provide you with an interactive session during your visit and for your online banking service experience with us.

Third Parties

From time to time, third parties acting on our behalf may offer services on or through our website, or our online banking sites. If you register for a service with them, they may collect personally identifiable information. Depending on the third party websites you visit, as well as any preferences and authorizations you have provided, your activity, including any personally identifiable information you provide, may be tracked and collected by those third parties, all subject to the third party’s privacy and security practices.

If you believe any information collected about you has been used for an improper purpose, please contact Mission Bank’s customer service department immediately at (888) 965-7783.

We also have a separate Privacy Policy which addresses additional information collection and sharing practices that apply to our customers.

Our Online Banking Customers

Online banking and mobile apps do contain, and may collect, personally identifiable information and its security is top priority for us. We may use this information to contact you, verify your identity, and provide the functionality available through our digital banking channels.

When you log in using your online banking ID and online password, your logon information is encrypted using 128-bit or higher encryption. This helps to ensure that the data sent over the Internet between your computer and us remains confidential. 

If you enter confidential or personally identifiable information into ANY website, be sure to check for “https” at the beginning of the web address and look for the lock symbol. This indicates the website’s information is encrypted and secure.

Mission Bank will never send you an email asking for personal information, such as online banking ID, password, account numbers, or social security number. If you get a request for this information and it appears to come from us, please call our customer service department at the number above right away.

Protecting Children’s Privacy Online

We feel strongly about protecting the privacy of children. As such, we do not knowingly collect personally identifiable information from children under 13 without parental consent. This site is not directed to or intended for individuals under 13 years of age. 

If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, the information will be deleted. If you believe we might have any information from or about a child under 13, please contact us at (888) 965-7783.


Mission Bank's website has links to other websites. We have incorporated notifications into our website which will alert you when you are leaving the bank’s website and traveling to an outside link. These links are offered as a courtesy and a convenience. Mission Bank assumes no responsibility for the content, safety, security, or privacy of any such site or any transactions with respect thereto. If you have questions or concerns about any other site's policy regarding these matters, you should contact that site or its sponsor.

Amendments and Changes

Mission Bank reserves the right to amend or change this Digital Banking Privacy information at any time. If we make updates to our digital privacy we will revise the date posted at the top of the document. Updates become effective when we post them. Your continued use of Mission Bank’s digital banking services indicates your acceptance of the updates.

If you have any questions regarding this Digital Banking Privacy information, contact our customer service department at (888) 965-7783.